At CO-COACH© client care is our main priority. We aim to provide a high quality coaching experience for parents with neurodiverse children.
If you have had a positive experience and wish to let us know we would be delighted to hear from you.
However, if you are not happy with any aspect of the coaching services please let us know so we can improve the experience of CO-COACH©for everyone.
Complaints can be made verbally on the phone, in writing e.g. email. To Caroline Jacques at CO-COACH©
Every complaint will be taken seriously and will be fully investigated so we can feedback to you. We will acknowledge complaints within 2 working days. A formal response will be made within 30 days following investigation. Where it isn’t possible to respond within 30 days, we will keep you up to date with our actions.
If you are unhappy about how your information is being stored or used see CO-COACH© data protection policy for steps for customer care.
Phone: 07751544051